FAQs
What is your return policy?
We guarantee your satisfaction! If you're not happy with your purchase, just call us toll free (800.350.7259, M-F, 8 am- 6pm ET) to authorize a return. Then return the item in its original condition and packaging within 90 days of the original invoice date (30 days for opened software and DVDs) to receive an exchange or refund. Sorry, downloaded products and personalized products are not returnable.
When will my order ship?
Most orders ship the next business day. Custom-imprinted orders ship in approximately 3 days of receipt. Once your order ships, we’ll send you a shipping confirmation email. You also can log into your account to see the tracking status.
How do I submit a tax exempt form?
You can either fax your tax exempt form to 800.350.7760 or email it to us at sales@hrdirect.com.
Can I get a discount if I order large quantities of an item?
In many cases, the answer is yes! Call our customer service department at 800.346.1231 Monday through Friday, 8am-6pm ET or send us an email at sales@hrdirect.com.
What methods of payment do you accept?
We accept Visa, American Express, MasterCard and Discover. We also offer qualified customers open credit. See our credit policy.
How do I apply for credit?
The minimum opening order credit is $150. If you are a new customer and would like us to bill you, select this option at checkout. See our credit policy.
What is Rapid Reorder?
Rapid Reorder is the fast and easy way to order your most-used forms, folders and greeting cards again and again. Simply sign in to your account and then click the rapid reorder button. You’ll see all of your past HRdirect product purchases so that you can quickly replenish your stock.
How long does it take to receive downloadable software or forms?
As soon as your complete your order, you will receive an order confirmation email that will include links to access your downloadable products. You can also sign in and find your products in the “My Downloads” section of your account.
Are online payments secure?
Absolutely! HRdirect uses the most advanced internet security technology available today to secure your private information: Security Socket Layer (SSL). Learn more about our GeoTrust SSL certificate.
What is a priority code?
This is the special offer code that you can find on your catalog or mailer near your name and address. This code can be entered any time while shopping to apply any special offers or discounts you may have received.
Do you offer free samples?
Yes, you can order a free sample of any of our greeting cards or folders. Find the product you’d like a sample of, click the “Order sample” button, and complete the shopping cart checkout. We’ll send you up to three samples absolutely free!
Why are “Attorney-Approved” forms important?
With ever-changing regulations at both the state and federal level, every HRdirect product is reviewed by our in-house legal team to ensure compliance with all current state and federal employment laws. We provide you the confidence that your business is protected.
How do I request a catalog?
You can request a full-line catalog by clicking here. We’ll snail mail it to you right away.
Terms And Conditions
Be sure to use the product before submitting a review. Focus on specific features about the product and provide detailed reasons for liking or disliking it. Do not use obscenities, discriminatory language or any language not suitable for public forums. To protect your privacy, do not use any personal info, as it will not be posted.
When using the Write a Review function, you agree not to post, send, transmit, or otherwise publish through this Site, any materials that (1) interfere with anyone else's use of the Site; (2) are abusive, illegal, indecent, obscene, offensive, or threatening in any way; (3) encourage anyone to break the law; (4) violate anyone's copyright or other property right; (5) interfere with the privacy of any other user; (6) contain a virus or any other harmful component; or (7) contain false or misleading statements of fact or descriptions of the origin of the material or the communication. You agree to comply with any additional terms which are referred to on this Site or any sub-site within the website.
Password Tips
Your password must be a minimum of 6 characters. Please note that passwords are case sensitive.
Security Questions Tips
We will ask you to answer this security question if you need to recover a lost password. Choose a question only you know the answer to. We suggest that your answer is memorable, not easy to guess, and the question isn't associated with your password.
Account Number Tips
You can locate your Account Number on the back of the HRdirect catalog. Please enter the number exactly as it appears on your catalog.
How to get a tax exempt code?
State sales tax will apply to orders shipped to FL and WA. If your purchase is tax exempt, enter your Sales Tax Exemption number here. Your order will be processed with sales tax unless a copy of the certificate is faxed to 954-851-1276 or emailed to hrdirectservice@hrdirect.com.
Estimated Shipping
The shipping cost displayed is an estimate only based on the zip code or postal code you entered. This amount may be modified if you change your shipping address or method. You will have a chance to review your final shipping cost before submitting your order.
What is a CVV verification number?
For your online safety and security, we require that you enter your credit or debit card's verification number (CVV) before we can process your payment.
The Card Verification Number (CVV) is the last three digit number printed on the signature panel located on the back of your card.
The CVV is a security feature that allows CommerceLive and your credit card issuer to identify you as the cardholder and provide you with additional security against fraud
Delivery Information
Most orders ship the next business day. Custom-imprinted orders ship in approximately 3 days of receipt. Once your order ships, we’ll send you a shipping confirmation email. You also can log into your account to see the tracking status.
Credit Policy
All orders are subject to approval. For open credit orders, minimum opening purchase is $150.00. Payment for all products and services is due within thirty (30) days of invoice date. Customer agrees to pay interest at 1.5% per month for payments later than 30 days and all reasonable costs of collection, including collection agency and legal fees. Customer authorizes requests for credit information from any credit service agency.