FAQs by HRdirect
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FAQs

What is your return policy?

We guarantee your satisfaction! If you're not happy with your purchase, just call us toll free (800.888.4040, M-F, 8 am- 6pm ET) to authorize a return. Then return the item in its original condition and packaging within 90 days of the original invoice date (30 days for opened software and DVDs) to receive an exchange or refund. Sorry, downloaded products and personalized products are not returnable.

When will my order ship?

Most orders ship the next business day. Custom-imprinted orders ship in approximately 3 days of receipt. Once your order ships, we’ll send you a shipping confirmation email. You also can log into your account to see the tracking status.

How do I submit a tax exempt form?

You can submit your tax exempt form via email at sales@hrdirect.com.

Can I get a discount if I order large quantities of an item?

In many cases, the answer is yes! Call our customer service department at 800.999.9111 Monday through Friday, 8am-6pm ET or send us an email at sales@hrdirect.com.

What methods of payment do you accept?

We accept Visa, American Express, MasterCard and Discover. We also offer qualified customers open credit. See our credit policy.

How do I apply for credit?

The minimum opening order credit is $150. If you are a new customer and would like us to bill you, select this option at checkout. See our credit policy.

What is Rapid Reorder?

Rapid Reorder is the fast and easy way to order your most-used forms, folders and greeting cards again and again. Simply sign in to your account and then click the rapid reorder button. You’ll see all of your past HRdirect product purchases so that you can quickly replenish your stock.

How long does it take to receive downloadable software or forms?

As soon as you complete your order, you will receive an order confirmation email that will include links to access your downloadable products. You can also sign in and find your products in the “My Downloads” section of your account.

Are online payments secure?

Absolutely! HRdirect uses the most advanced internet security technology available today to secure your private information: Security Socket Layer (SSL). Learn more about our GeoTrust SSL certificate.

What is a priority code?

This is the special offer code that you can find on your catalog or mailer near your name and address. This code can be entered any time while shopping to apply any special offers or discounts you may have received.

If you have a catalog, you can locate your Priority Code based the diagram below.  

Do you offer free samples?

Yes, you can order a free sample of any of our greeting cards or folders. Find the product you’d like a sample of, click the “Order sample” button, and complete the shopping cart checkout. We’ll send you up to three samples absolutely free!

Why are “Attorney-Approved” forms important?

With ever-changing regulations at both the state and federal level, every HRdirect product is reviewed by our in-house legal team to ensure compliance with all current state and federal employment laws. We provide you the confidence that your business is protected.

How do I request a catalog?

You can request a full-line catalog by clicking here. We’ll snail mail it to you right away.