Webinar 1: Managing Workplace Conflict
Credit: 1.5 HRCI, 1.5 SHRM
90 Minutes
Studies show that managers spend up to 40 percent of their time addressing conflict in the workplace, and unresolved conflict causes high employee turnover and even litigation. In this webinar, you’ll learn about strategies to successfully manage conflict and avoid counterproductive responses. Among other things, you’ll learn about:
- The consequences of unresolved conflict for your organization, including:
- High tensions, stress, and anxiety
- Reduced effectiveness, productivity, and quality
- Increased absenteeism, turnover, hostility, and even violence
- 13 strategies for constructively confronting conflict
- How to understand your role in conflict
- The ways that managers can make conflict worse
- The 9 hot buttons that can inflame conflict, and what to do about it
- How to utilize a conflict model outlining your five major options
- Dysfunctional behavior to watch out for based on your personality
- Techniques for mediating conflict
- Assertive vs. aggressive behavior
Webinar 2: Conflict Resolution: Keys to Success
Credit: 1.25 HRCI, 1.25 SHRM
75 Minutes
In this practical webinar, you will discover the underlying causes of workplace conflict and learn essential strategies for successfully resolving conflicts. You’ll learn how company productivity is critically impacted when conflict isn’t resolved.
You will also learn:
- How your own relationship with conflict is a driving force in achieving effective outcomes
- When coaching tools can help accelerate results
- Effective phrasing and body language that can make or break outcomes
- Specific examples of workplace conflict resolutions
Webinar 3: Dealing with Unrealistic Expectations at Work
Credit: 1.5 HRCI, 1.5 SHRM
90 Minutes
In this practical webinar, you will learn how to navigate the challenges of working with bosses and others who have expectations for tasks, projects, and performance that are beyond realistic. This webinar is designed for Human Resources professionals, supervisors, managers, and others who require performance expectation skills.
You will learn how to:
- Set task deadlines
- Evaluate the workload
- Distinguish between high and unrealistic standards
- Manage others’ expectations
- Determine when to ask for help
- Use coaching tools for clearer communication
You will learn from case studies and professional examples of diverse situations. Participants will leave with practical, on-the-job tips and tools.
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