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Conflict Resolution Course

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Managers learn a variety of ways to handle conflict in the workplace, whether it’s personal disagreements or coaching a team to resolve issues.

 

Lesson 1: Managing Workplace Conflict

Lesson 2: Conflict Resolution: Keys to Success™

Lesson 3: Dealing with Unrealistic Expectations at Work™

 

Credits: 4.25 HRCI®, 4.25 SHRM


*This product is non-refundable*

SKU: D6000
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Join thousands of professionals who choose HRdirect® and Clear Law Institute for practical and engaging continuing education. Get 24/7 on your computer, tablet, or smartphone. Enjoy learning with courses provided by leading experts who are also engaging speakers. Learn at their own pace with a year’s access to these top rated courses.

Join thousands of professionals who choose HRdirect® and Clear Law Institute for practical and engaging continuing education. Get 24/7 on your computer, tablet, or smartphone. Enjoy learning with courses provided by leading experts who are also engaging speakers. Learn at their own pace with a year’s access to these top rated courses.

Webinar 1: Managing Workplace Conflict

Credit: 1.5 HRCI, 1.5 SHRM

90 Minutes

Studies show that managers spend up to 40 percent of their time addressing conflict in the workplace, and unresolved conflict causes high employee turnover and even litigation. In this webinar, you’ll learn about strategies to successfully manage conflict and avoid counterproductive responses. Among other things, you’ll learn about:

  • The consequences of unresolved conflict for your organization, including:
    • High tensions, stress, and anxiety
    • Reduced effectiveness, productivity, and quality
    • Increased absenteeism, turnover, hostility, and even violence
  • 13 strategies for constructively confronting conflict
  • How to understand your role in conflict
  • The ways that managers can make conflict worse
  • The 9 hot buttons that can inflame conflict, and what to do about it
  • How to utilize a conflict model outlining your five major options
  • Dysfunctional behavior to watch out for based on your personality
  • Techniques for mediating conflict
  • Assertive vs. aggressive behavior

Webinar 2: Conflict Resolution: Keys to Success

Credit: 1.25 HRCI, 1.25 SHRM

75 Minutes

In this practical webinar, you will discover the underlying causes of workplace conflict and learn essential strategies for successfully resolving conflicts. You’ll learn how company productivity is critically impacted when conflict isn’t resolved.

You will also learn:

  • How your own relationship with conflict is a driving force in achieving effective outcomes
  • When coaching tools can help accelerate results
  • Effective phrasing and body language that can make or break outcomes
  • Specific examples of workplace conflict resolutions

 

Webinar 3: Dealing with Unrealistic Expectations at Work

Credit: 1.5 HRCI, 1.5 SHRM

90 Minutes

In this practical webinar, you will learn how to navigate the challenges of working with bosses and others who have expectations for tasks, projects, and performance that are beyond realistic. This webinar is designed for Human Resources professionals, supervisors, managers, and others who require performance expectation skills.

You will learn how to:

  • Set task deadlines
  • Evaluate the workload
  • Distinguish between high and unrealistic standards
  • Manage others’ expectations
  • Determine when to ask for help
  • Use coaching tools for clearer communication

You will learn from case studies and professional examples of diverse situations. Participants will leave with practical, on-the-job tips and tools. 

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Clear Law Institute is a recognized provider of recertification credits with the HR Certification Institute® (HRCI®). Please use the course number on your certificate to submit a course for credit.

Clear Law Institute is a recognized provider of recertification credits with SHRM. Please use the course number on your certificate to submit a course for credit.

Dr. Miriam Reiss, DSS, MCC,

Executive Coach and Trainer/Facilitator

Dr. Miriam Reiss helps foster optimal team and individual workplace functioning. Dr. Reiss works with a diverse range of companies and industries, from technology and finance to retail and manufacturing. She authored “The Self Esteem Experiment,” co-authored “Branding & Marketing Mastery, and is a Master Certified Coach (MCC), the International Coach Federation’s senior ranking. Reiss holds a Doctorate from Peace Theological Seminary and a Master’s Degree in Applied Psychology from the University of Santa Monica.

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