Downloadable Conflict Management Training

Learn How to Take Care of Conflict Effectively in the Workplace

Everyone has an opinion or at least a different way of doing things. However, when conflict arises at work, knowing how to deal with it can be the difference between success and failure. Managing Conflict in Today’s Diverse Workforce is a comprehensive training program that shows how effective conflict management methods work to everyone’s advantage – through problem solving, communication and negotiation. It clearly illustrates the pros and cons of engaging in disputes -- with specific guidelines anyone in business needs to understand.

This ready-to-go presentation is perfect in a presenter-led group setting or as a self-directed training program. It covers:

•      • What is conflict management?
•      • Reasons for conflict
•      • Main factors that determine how we deal with conflict
•      • 5 ways to address conflict
•      • Phrases to avoid when dealing with conflict
•      • The importance of understanding conflict management methods
•      • Dealing with customer conflict