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If you're not delighted with your purchase, just call us toll free (800.888.4040, M-F, 8:30 am-6pm EST) to authorize a return. Then simply return the item in its original condition and packaging within 90 days of the original invoice date (30 days for opened software and videos) to receive an exchange or refund. Sorry, downloaded products, food items, defibrillators and personalized products are not returnable.