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FAQs

FAQs

What payment methods are accepted?


All orders placed online must be paid via credit card. We accept Visa, MasterCard, American Express and Discover. To place an order “on account” with existing credit, please call 800.999.9111 or use Live Chat.

 

What is the return policy?


If you’re not satisfied with your purchase, please call Customer Service to authorize a return (800.888.4040, M-F, 8:30am – 6pm ET). Then return the item in its original condition and packaging within 30 days of original invoice date to receive an exchange or refund. Please note that Poster Guard, personalized products, drug tests, digital products and other services are not refundable. HRdirect reserves the right to modify its return policy at any time.

 

When will my order ship?

Standard stock items typically ship the next business day. Custom-imprinted orders ship in approximately 3 days of receipt. Once your order ships, we’ll send you a shipping confirmation email. For questions about

How do I apply for credit?


To apply for credit with us, please call 800.999.9111. For open credit orders, minimum opening purchase is $150.00. All orders are subject to approval. Payment for all products and services is due within thirty (30) days of invoice date. Customer agrees to pay interest at 1.5% per month for payments later than 30 days and all reasonable costs of collection, including collection agency and legal fees. Customer authorizes requests for credit information from any credit service agency.

 

How do I submit a tax exempt form?


You can submit your tax exempt form via email at service@hrdirect.com.

 

Can I get a discount if I order large quantities of an item?


In many cases, the answer is yes! Call our sales department at 800.999.9111 Monday through Friday, 8:30am-6pm ET.

 

Are online payments secure?


Absolutely! HRdirect uses the most advanced internet security technology available today to secure your private information: Security Socket Layer (SSL). Learn more about our GeoTrust SSL certificate.

 

What is a priority code?

This is the special offer code that you can find on your catalog or mailer near your name and address. This code can be entered any time while shopping to apply any special offers or discounts you may have received.

uct purchases so that you can quickly replenish your stock.

How long does it take to receive downloadable software or forms?

As soon as you complete your order, you will receive an order confirmation email that will include links to access your downloadable products. You can also sign in and find your products in the “My Downloads” section of your account.

Are online payments secure?

Absolutely! HRdirect uses the most advanced internet security technology available today to secure your private information: Security Socket Layer (SSL). Learn more about our GeoTrust SSL certificate.

What is a priority code?

This is the special offer code that you can find on your catalog or mailer near your name and address. This code can be entered any time while shopping to apply any special offers or discounts you may have received.

If you have a catalog, you can locate your Priority Code based the diagram below.  

Do you offer free samples?

Yes, you can order a free sample of any of our greeting cards or folders. Find the product you’d like a sample of, click the “Order sample” button, and complete the shopping cart checkout. We’ll send you up to three samples absolutely free!

Why are “Attorney-Approved” forms important?

With ever-changing regulations at both the state and federal level, every HRdirect product is reviewed by our in-house legal team to ensure compliance with all current state and federal employment laws. We provide you the confidence that your business is protected.

How do I request a catalog?

You can request a full-line catalog by clicking here. We’ll snail mail it to you right away.

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